Your career at YASKAWA

YASKAWA gives an opportunity for potential candidates and helps to drive the company towards excellence. Also, we give priority to manage and develop our employees about their skill. Furthermore, we realize that it is very important to help them grow up their career path.

Welfare and Benefit:

Candidates who are looking for good welfare and benefit. Yaskawa will give you the best opportunities.

  • Uniform
  • Provident Fund (Employee 5-15%, Company 5%)
  • Group Insurance
  • Annual Health Check Up
  • Annual Leave 14-21 days
  • Social Security Fund
  • Bonus & Salary Increment
  • Language Incentive (English & Japanese)
  • Training & Development Program
  • Company Assistance Monetary

Job Vacancy

Job Responsibilities :

Manage over Customer Satisfaction Team
(Robotics & Mechatronics ; AC Drive, Servo, Inverter and Controller)

Team Management :

  • Manages staff and Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching staff
  • Plans, monitors, appraises, and reviews job contributions of staff
  • Communicates job expectations to staff
  • Enforces company policies and procedures
  • Accomplishes information systems and organization mission by completing related results as needed

Customer Satisfaction Job :

  • Increase customer satisfaction by providing problems-solving resources by 24 hours to be Service Excellence
    The 24-hour customer service is  two shift support.
    (1shift is day support/2shift is night support)
    If customer requests a factory visit to Telephone responder, it requires the approval of the manager. Telephone responder should visit the customer's factory immediately after manager approval.
    If you receive a telephone call from a telephone responder, you must promptly approve or remove it.(24-hour)
  • Answers customers’ questions and Resolves problems
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
  • Prepares and completes actions plans
  • Implements production, productivity, quality, and customer-service standards
  • Identifies customer service trends and determines system improvements
  • Analyse variance and initiates corrective actions
  • Determines customer service requirements by maintaining contact with customers and visiting operational environments
  • Conducts customer satisfaction surveys and forms focus groups
  • Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analysing results
  • Maximizes customer operational performance by providing help desk resources and technical advice
  • Resolves problems and disseminates advisories and warnings
  • Detects and diagnoses network problems
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations

Job Requirements :

  • Bachelor’s Degree or Higher in Engineering field or related filed
  • At least 10 years’ professional experience working in customer service in Robotics or Automation business
  • Significant experience working with Customer Satisfaction (CS) and Customer Experience (CE) tools and comfort level with technology
  • Communicate well both orally and in writing and demonstrate business acumen in your daily work
  • Professional personal appearance
  • Excellent oral and written communication skills
  • Good in English skill
  • Have own car with a driver’s license

For more information, please contact Ms.Sirikan Tel: 02-017-0099 or leave your resume in

Application form

Job Descriptions :

  • Run sales activity and achieve sales-profit as company policy
  • Create distributor sales strategy and marketing plan
  • Review distributor business and opportunity analysis
  • Support knowledge and consult customer about Yaskawa product
  • Create a long term customer relationship and a customer based business strategy
  • Deliver all customer need such as product, price, schedule and service
  • Report sale achievement and consult sales activity to head


  • Age not over 35 years
  • Bachelor’s degree in Mechatronic, Mechanic or Electric/Electronics Engineering or related filed
  • Have experience in Sales in automation or robotics field
  • Knowledge of Industrial Mechatronic/Automation, the competition in the business area
  • Willing to improve and long-term determination with planning and organizational skills 
  • Customer oriented and good communicator
  • Self-disciplined with high motivation
  • Good communication in English
  • Have own car with a driver’s license

For more information, please contact Ms.Sirikan Tel: 02-017-0099 or leave your resume in

Application form